We offer a 15-day color warranty starting from the date your order is delivered. If your jewelry experiences unexpected color fading, discoloration, or tarnishing under normal use during this period, you may request a warranty claim.
Free Replacement or Refund
If a manufacturing-related color issue is confirmed within the warranty period, we will gladly offer you:
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Free Product Replacement – Receive a replacement at no additional product cost.
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Full Product Refund – Get a 100% refund of the original product price.
15-Day Return Policy
You may request a return within 15 days of delivery. To qualify, the item must be unused, unworn, and returned with its original packaging, tags, and proof of purchase. Our color guarantee covers unexpected fading or tarnishing under normal use. Damage caused by perfumes, harsh chemicals, excessive moisture, improper care, or physical damage is not covered.
How to Claim
To request a return or warranty claim, contact us at contact.zartina@gmail.com within 15 days of receiving your order. Please include your order number and clear photos of the issue.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.zartina@gmail.com